Alternatively to arange a home visit you can:-
Write to us at.... Freepost, BNSF, Queensberry West 2, Crichton Hall, Glencaple Road, Dumfries, DG1 4TG.
Telephone 0800 161 38 39.
You will be telephoned before the visit to check some basic details to confirm you are likely to qualify for benefits.
Remember, the person carrying out the visit will have confirmed the date and time to you in writing and will be carrying identification.